Dear GTA Member

Following our Parcelforce broadcast last week, the GTA received an overwhelming number of emails from members about the migration from WDM to Click & Drop. With only a very few exceptions, most members have experienced significant difficulty with Parcelforce.

We have struggled to respond to member emails due to the sheer volume received. Nonetheless, I want to take this opportunity to thank all of you who shared your experiences with us. The GTA finds itself in much the same position as its members: attempts to contact Parcelforce or obtain meaningful support have been met with indifference and a lack of understanding regarding the needs of the gun trade. In consequence, GTA Chairman Oskar Waktare has now written to the Parcelforce senior executive responsible for firearms accounts in the strongest possible terms, outlining the industry’s concerns. We await a response.

To aid members, GTA has put together a basic support package (attached). This package covers the essentials: placing an order, arranging collection, managing delivery addresses, printing labels, and processing the manifest. You will still need to activate your own OBA and Click & Drop accounts. We apologise that – due to manpower constraints - we are unable to provide further support on issues beyond the scope of this package.

GTA has also obtained an information sheet from Parcelforce (attached).  In addition, Parcelforce has offered us a contact email for firearms‑related queries: 

firearmshelpdesk@parcelforce.co.uk

We thank you for your patience.  We will continue to do everything within our power to assist you.

Paul Green, Technical Director
tech@gtaltd.co.uk